Moonwin operates a tiered loyalty program that rewards players for sustained activity across both the casino and sportsbook. Players accumulate loyalty points with every real-money wager placed. Points are converted from AUD wagered at a defined rate, and progress is tracked automatically in the account dashboard.
The program is structured across multiple levels, with each tier unlocking a distinct set of benefits:
- Bronze: Entry-level status earned from account registration and first deposit; includes access to standard promotions and the weekly reload schedule;
- Silver: Reached after accumulating a set points threshold; benefits include faster withdrawal processing and access to Silver-exclusive reload bonuses;
- Gold: Awarded to consistent high-volume players; perks include a dedicated account manager, enhanced cashback rates, and priority customer support;
- Platinum: The highest publicly available tier; members receive personalised bonus offers, higher deposit and withdrawal limits, and invitations to VIP events;
- VIP (Invite-Only): Reserved for the platform’s top-spending players; includes bespoke promotions, custom cashback deals, and direct access to senior account management.
Points do not expire as long as the account remains active with at least one wager placed every 90 days. Players can view their current tier, points balance, and progress to the next level at any time from the Loyalty tab inside their account.