Moonwin Privacy Policy

Moonwin collects different categories of personal information depending on how users interact with the platform. This collection is necessary to operate the service, verify identities, process transactions, and maintain a secure environment.

Account and Registration Details

When a user creates an account, basic identifying information is collected. This typically includes:

• Full legal name;
• Date of birth;
• Email address;
• Residential address;
• Phone number;
• Username and password credentials.

This information is used to establish and manage the user’s account on the platform.

Identity Verification Documents

To comply with age verification and anti-money laundering requirements, Moonwin may request identity documents such as:

• Government-issued photo identification;
• Proof of address documentation;
• Additional verification materials as required.

These documents are processed securely and retained in accordance with applicable regulatory obligations.

Transaction and Financial Records

All deposit, withdrawal, and wagering activity generates transaction records. These records include payment method details, amounts, timestamps, and account balances. This data supports accurate account management, financial reporting, and fraud prevention.

Device and Technical Information

When users access the platform, technical information about the device and connection may be collected automatically. This includes:

• IP address;
• Browser type and version;
• Operating system;
• Device identifiers;
• Session duration and page interactions.

This data helps monitor platform performance and identify unusual access patterns.

Customer Support Interactions

Communications submitted through support channels, including chat transcripts, emails, and submitted forms, are retained. These records help resolve disputes, improve support quality, and maintain accurate service histories.

Website Usage Data

Information about how users navigate the platform, including pages visited, features accessed, and time spent on specific sections, is collected through cookies and analytics tools. This supports ongoing improvements to the online experience.

Personal information collected through Moonwin is used for specific, defined purposes. Data is not used beyond what is reasonably necessary to operate the platform and deliver services to users.

Account Management

User information is used to create, maintain, and administer accounts. This includes verifying identity at registration, updating account details, and managing login credentials.

Service Delivery

Processing bets, managing game activity, recording outcomes, and maintaining accurate account balances all require access to user data. Personal information enables the platform to function correctly for each registered user.

Transaction Processing

Deposits and withdrawals are processed using financial information provided by users. This includes routing payments through appropriate channels and maintaining records of all financial activity associated with an account.

Security Monitoring and Fraud Prevention

User data is analysed to identify irregular activity, prevent unauthorised access, and detect potential fraud. This includes monitoring for account sharing, suspicious login attempts, and unusual transaction patterns.

Regulatory Compliance

Certain personal information must be retained and processed to satisfy legal obligations. This includes identity verification for anti-money laundering purposes, responsible gambling record keeping, and cooperation with regulatory or law enforcement bodies where required by law.

Customer Support

Support teams use account information and interaction history to resolve queries, investigate complaints, and provide assistance. Access to this data ensures that support can be provided accurately and efficiently.

Marketing Communications

With user consent, personal information may be used to send promotional communications, including bonus offers and platform updates. Users can manage or withdraw marketing preferences at any time through account settings.

Platform Improvement

Aggregated and anonymised usage data is used to analyse user behaviour trends, identify areas for improvement, and inform decisions about platform development. Individual user data is not used for this purpose in an identifiable form.

Moonwin uses cookies and related tracking technologies to support the operation of the platform and improve the online experience for users. These are small data files stored on a user’s device when visiting the site.

Types of Cookies Used

Different categories of cookies serve different purposes on the platform:

• Essential cookies: Required for core website functions such as logging in, maintaining session security, and navigating between pages;
• Preference cookies: Store user settings such as language selection and display preferences so these do not need to be re-entered on each visit;
• Analytics cookies: Collect information about how the platform is used, including which pages are visited most frequently and how long users spend on different sections;
• Marketing cookies: Track user interactions to support relevant promotional communications, where consent has been provided.

How Cookies Improve the Experience

Cookies allow the platform to recognise returning users, maintain active sessions, and present content in a consistent format. Without essential cookies, many standard features would not function correctly.

Managing Cookie Preferences

Users can control cookie settings through their browser. Most browsers allow cookies to be blocked or deleted entirely, though doing so may affect how certain parts of the platform operate. A cookie consent tool may also be available on the site to allow more specific preference management.

Third-Party Tracking

Some cookies on the platform are placed by third-party services such as analytics providers and advertising partners. These parties operate under their own privacy policies and data practices. Moonwin does not control third-party cookie behaviour directly, though partnerships are selected with attention to data handling standards.

Moonwin does not sell personal information to third parties. User data may be shared in specific circumstances to support platform operations, fulfil legal obligations, or maintain service delivery standards.

Service Providers

Third-party providers contracted to support platform operations may have access to user data as necessary to perform their services. These include:

• Payment processors handling deposit and withdrawal transactions;
• Identity verification providers conducting Know Your Customer (KYC) checks;
• Technology providers supporting platform infrastructure and hosting;
• Customer support tools and communication platforms.

All third-party service providers are expected to handle personal information in accordance with applicable privacy standards and contractual obligations.

Analytics Providers

Aggregated and anonymised usage data may be shared with analytics services to help understand platform performance and user behaviour trends. Where possible, data shared for analytics purposes is de-identified.

Regulatory and Legal Obligations

Personal information may be disclosed to regulatory authorities, law enforcement agencies, or other bodies where required by law or in response to a lawful request. This includes compliance with anti-money laundering regulations, responsible gambling reporting requirements, and court orders.

Business Transactions

In the event of a corporate restructure, acquisition, or change of ownership, user data may be transferred as part of that process. Users would be notified of any material changes to data handling that result from such an event.

Limitations on Sharing

Data sharing is limited to what is necessary for the purposes described above. Third parties are not permitted to use personal information for their own unrelated purposes without explicit user consent.

Financial information is among the most sensitive categories of personal data handled by Moonwin. Specific practices are in place to ensure that payment and transaction data is processed securely and responsibly.

Payment Method Information

When users make deposits or request withdrawals, financial details such as card numbers, bank account references, or digital wallet identifiers are collected. This information is used solely to process the relevant transaction and is not stored beyond what is necessary for that purpose.

Full payment card numbers are not stored on the platform. Card data is handled by certified payment processors operating to industry security standards.

Transaction Monitoring

All financial activity on an account is logged and monitored. This monitoring serves several purposes:

• Verifying that transactions are consistent with expected account behaviour;
• Identifying potential fraud or unauthorised account access;
• Supporting responsible gambling controls by tracking spending patterns;
• Maintaining accurate financial records for account management.

Verification Procedures

Before processing withdrawals, additional identity verification may be required. This is a standard practice to confirm that funds are being released to the verified account holder and to prevent fraudulent withdrawal attempts.

Record Keeping

Transaction records are retained for the periods required by applicable financial regulations and anti-money laundering obligations. These records may be accessed during audits or regulatory reviews.

User Responsibility

Users are responsible for keeping their account login credentials secure to prevent unauthorised access to financial information. Any suspected unauthorised activity should be reported to customer support immediately.

Personal information collected through Moonwin is stored on secure servers and retained for periods that reflect both operational requirements and regulatory obligations.

Where Data Is Stored

User data may be stored on servers located in jurisdictions outside Australia. Where this occurs, appropriate safeguards are applied to ensure that personal information continues to be protected in a manner consistent with Australian privacy standards.

Retention Periods

The length of time personal information is retained depends on several factors:

• The type of information involved;
• The purpose for which it was collected;
• Applicable legal and regulatory requirements;
• Whether an account remains active or has been closed.

Generally, account information is retained for as long as a user maintains an active account on the platform. Following account closure, certain records may continue to be held for a defined period to satisfy legal obligations.

Financial and Compliance Records

Transaction records and identity verification documents are subject to retention requirements under anti-money laundering regulations. These records are typically retained for a minimum of seven years, in line with standard financial compliance practices in Australia.

Account Closure and Data Deletion

When an account is closed, data that is no longer required for legal or operational purposes is scheduled for deletion or de-identification. Users may submit a request to have their personal information reviewed for deletion, subject to any retention obligations that apply.

Inactive Accounts

Data associated with accounts that have been inactive for an extended period may be subject to internal review. Users with inactive accounts may be contacted before any changes to data handling are made.

Protecting personal information is a core responsibility of Moonwin. A range of technical and organisational measures are applied to safeguard user data against unauthorised access, disclosure, alteration, or loss.

Encryption

Data transmitted between users and the platform is protected using industry-standard encryption protocols. This ensures that personal and financial information cannot be intercepted during transmission.

Secure Infrastructure

The platform operates on infrastructure designed with security as a foundational requirement. Access to sensitive systems and databases is restricted to authorised personnel only, with controls in place to limit unnecessary exposure to personal data.

Account Protection

Several measures are in place to help users protect their own accounts:

• Password requirements designed to encourage strong credentials;
• Optional two-factor authentication where available;
• Session timeout controls to reduce the risk of unauthorised access on shared devices;
• Alerts for account activity such as login from unrecognised devices.

Monitoring and Incident Response

Systems are monitored for unusual activity that may indicate a security incident. In the event of a confirmed data breach that is likely to result in harm to users, appropriate notification procedures are followed in accordance with applicable Australian laws, including the Notifiable Data Breaches scheme under the Privacy Act 1988.

Staff Access Controls

Access to personal information within the organisation is limited to staff whose roles require it. Personnel with access to sensitive data are subject to confidentiality obligations and appropriate training.

Limitations

No security system can guarantee absolute protection. Users are encouraged to take steps to secure their own accounts and report any suspected security concerns to the support team promptly.

Access to Personal Information

Users may request a copy of the personal information held about them. Requests are assessed and fulfilled within a reasonable timeframe. In some cases, certain information may be withheld where disclosure would interfere with a legal obligation or third-party rights.

Correction of Inaccurate Information

If a user identifies personal information that is inaccurate, incomplete, or out of date, a correction request may be submitted. Account details such as contact information can often be updated directly within account settings.

Marketing Preferences

Users who have opted in to receive marketing communications can withdraw that consent at any time. Options to manage marketing preferences are typically available through:

• Account settings on the platform;
• Unsubscribe links included in promotional emails;
• A direct request to the customer support team.

Withdrawing marketing consent does not affect the receipt of essential service communications, such as account notifications or security alerts.

Data Deletion Requests

Users may request the deletion of personal information where there is no longer a legitimate reason for it to be retained. Deletion requests are reviewed in light of any legal or regulatory obligations that require certain records to be kept.

Complaints

Users who have concerns about how their personal information has been handled may raise a complaint. Complaints can be submitted through the platform’s support channels. Users also have the right to escalate concerns to the Office of the Australian Information Commissioner (OAIC) if they are not satisfied with the response received.

As an online platform, Moonwin may process and store personal information in countries other than Australia. Understanding when and how these transfers occur is an important aspect of this privacy document.

Circumstances for International Transfers

Personal information may be transferred internationally in the following situations:

• When data is stored on servers hosted in overseas jurisdictions;
• When third-party service providers, such as payment processors or identity verification partners, are based outside Australia;
• When technical infrastructure supporting the platform operates across multiple countries.

Safeguards Applied to Transfers

When personal information is transferred to overseas recipients, steps are taken to ensure that it continues to receive an appropriate level of protection. These measures may include:

• Contractual agreements with overseas recipients that impose privacy obligations consistent with Australian standards;
• Selecting service providers located in jurisdictions recognised as having comparable data protection frameworks;
• Applying technical controls to limit access during transmission.

Australian Privacy Obligations

Under the Australian Privacy Act 1988, entities that transfer personal information overseas remain accountable for ensuring that overseas recipients handle that information in accordance with the Australian Privacy Principles. This accountability extends to Moonwin’s management of international data flows.

User Awareness

By registering and using the platform, users acknowledge that their personal information may be processed in overseas locations as described in this document. If users have questions about specific data transfer arrangements, enquiries can be directed to the support team.

Moonwin is an online gambling platform intended exclusively for adults who meet the minimum legal age requirements applicable in their jurisdiction. In Australia, the minimum age for lawful participation in online gambling is 18 years.

Age Restrictions

Account registration is restricted to individuals who are at least 18 years of age. By creating an account, users confirm that they meet this requirement. False declarations regarding age are a breach of the platform’s terms and conditions.

Age Verification Procedures

As part of the Know Your Customer process, users may be required to provide documentation confirming their date of birth. This verification step is applied to all accounts and helps ensure that only eligible adults access the platform’s services.

No Collection of Minors’ Information

Moonwin does not knowingly collect personal information from individuals under the age of 18. If it is identified that an account has been registered by an underage user, that account will be suspended and any funds held will be managed in accordance with applicable regulatory requirements.

Parental and Guardian Awareness

Adults who share devices with minors are encouraged to use available internet filtering tools and parental control software to prevent underage access to online gambling platforms. Resources for responsible use of online services are available through consumer and regulatory bodies in Australia.

Reporting Concerns

If there is reason to believe that a minor has accessed or registered on the platform, this should be reported to the customer support team immediately so that appropriate action can be taken.

This privacy document is reviewed periodically and may be revised to reflect changes in the platform’s operations, applicable laws, or industry standards. Users are encouraged to check this page regularly to stay informed of any updates.

Reasons for Policy Revisions

Changes to this document may occur for a range of reasons, including:

• Updates to Australian privacy laws or regulatory guidance;
• Changes to the types of personal information collected or the purposes for which it is used;
• Introduction of new platform features or services that affect data handling;
• Revisions to third-party partnerships or service providers;
• Improvements to the clarity or structure of the document based on user feedback.

How Users Are Notified

When material changes are made to this policy, users may be informed through one or more of the following methods:

• A notice displayed on the platform at login or on the homepage;
• An email notification sent to the address registered on the account;
• An updated effective date clearly displayed at the top of this document.

For changes that are minor or administrative in nature, a prominent notification may not be issued, though the document will be updated and the effective date revised accordingly.

User Responsibility

It is the responsibility of each user to review the current version of this policy. Continued use of the platform following the publication of an updated policy indicates acceptance of the revised terms. If a user does not agree with the changes, account use should be discontinued and the support team contacted.

This section provides a brief overview of the core principles that guide the handling of personal information on Moonwin. Full details on each topic are available in the relevant sections of this document.

Data Collection

Personal information is collected when users register an account, make transactions, interact with customer support, or use the platform’s features. Collection is limited to what is necessary to operate the service and meet regulatory requirements.

Information Usage

Collected data is used to manage accounts, process transactions, prevent fraud, fulfil legal obligations, and improve platform services. Personal information is not used for purposes beyond those described in this document without user consent.

Security Practices

Encryption, access controls, system monitoring, and other technical measures are applied to protect personal information against unauthorised access or disclosure. Users are encouraged to maintain secure account credentials and report any suspicious activity.

User Rights

Users have the right to access their personal information, request corrections, manage marketing preferences, and submit data deletion requests where applicable. Complaints about data handling can be raised with the support team or escalated to the Office of the Australian Information Commissioner.

Cookies and Tracking

Cookies are used to support platform functionality, store user preferences, and collect anonymised usage data. Cookie preferences can be managed through browser settings or a consent tool where available.

Third-Party Sharing

Personal information may be shared with service providers, payment processors, identity verification partners, and regulatory bodies. Data sharing is limited to what is necessary for operational and legal purposes.

Retention and Deletion

Personal information is retained for as long as required by legal obligations and operational needs. Data that is no longer required is scheduled for deletion or de-identification, subject to applicable regulatory requirements.

Policy Updates

This document may be revised periodically. Users are encouraged to review the current version to remain informed of how personal information is handled on the platform.